1. The acceptance by you of any shipment of merchandise from Santorella Publications shall constitute your express acceptance of the following terms, conditions, and discounts.
  2. A "Dealer" shall be defined as any physical or online retail establishment that sells a full line or specialty line of music books and sheet music to retail customers. Home studios, music teachers, libraries, or bookstores are not considered dealers but may qualify for a courtesy discount. Please call us at 978-750-0566 to discuss your situation.
  3. "A" Dealers receive a 50% daily discount on all orders. An "A" dealer is retail establishment in good standing that places orders at least quarterly, has purchased at least $1,000.00 in net product value during the previous 12 months, and is on our New Product Review (NPR) Program. An "A" dealer can return non-defective products in resalable condition within 90 days of the invoice date, if sales are not as expected.
  4. "B" Dealers receive a 45% daily discount on all orders. A "B" dealer is any account in good standing that has purchased between $500.00 and $1,000.00 in net product value during the previous 12 months and is on pre-paid terms with a valid credit card on file. A "B" dealer can return non-defective products in resalable condition within 60 days of the invoice date, if sales are not as expected.
  5. "C" dealers receive a 40% daily discount on all orders. A "C" dealer is any dealer that does not qualify as an "A" or "B" dealer. All sales are final for "C" Dealers with the exception of defective product, which may be exchanged as per our our Defective Product Exchange Policy.
  6. Our Defective Product Exchange Policy specifically mean that damaged products (other than those shipped via Media Mail) are eligible to be replaced if we are informed of receipt of the damaged product within 5 days of the date of receipt.
  7. Any order placed by phone, fax, email, or postal mail with or without a purchase order number, by any person employed or acting on behalf of a Dealer, shall constitute an official purchase order and promise to pay, as well as express acceptance of these Policies and Terms.
  8. All shipping charges will be PREPAID, billed, and added to your invoice. If you wish to have your order shipped “freight collect,” you must provide a valid UPS Account number with your Purchase Order.
  9. We will ship via Media Mail only at the customer's request. We will provide tracking information upon request, but please be advised that since media mail is subject to inspection, we cannot be responsible for any content that arrives damaged, missing, or fails to arrive in a timely manner. Our Defective Product Return Policy does not apply to items shipped via Media Mail.
  10. Accounts are considered to be in "Good Standing" when there is no outstanding invoice over 60 days past due. Additionally, accounts submitted for collections are not considered to be in "Good Standing."
  11. All payments must be made in US Funds. All payments by check must be drawn from a US account with a US routing number. Absolutely no other check payments will be accepted. Customers outside the US are encouraged to make payment using a credit card.
  12. A six-piece minimum on all orders is strictly enforced to receive a daily discount. Dealers in good standing ordering less than 6 pieces may receive a courtesy discount depending upon the circumstances, however, since minimum shipping charges apply, dealers are strongly urged to place orders of at least 6 pieces.
  13. We reserve the right to require any past-due balance to be paid prior to shipping any new order. Past due balances may be subject to a finance charge (also called a "Late Fee," or "Service Charge") at the rate of 2% per month, each month for the past due balance. Declined credit card transactions are subject to a $5.00 "Declined Credit Card Processing Fee." An additional collection fee of $50 or 5% of the unpaid balance (whichever is greater) may be added to any past-due balance. Open communications and adherence to an agreed-upon payment schedule can prevent the necessity of forwarding an account to collections.