1. Returns will only be accepted from accounts in good standing within 60 days or within the time frames specified above, whichever is greater.
  2. Sheets and our deeply discounted packages known as "Quick Hit Specials" are non-returnable.  Damaged Merchandise is non-returnable, except if it is received by you in damaged condition and reported in a timely fashion as indicated below.  Returns are not accepted for accounts in collections.
  3. For defective merchandise or damaged merchandise, a Return Authorization (RA) must be requested within 7 days of the date of receipt of the shipment, unless the defect is concealed (as in mis-numbered pages).  In such case, please request the RA immediately upon discovering the concealed defect.
  4. For non-Christmas Returns only, request your RA form by calling us at 978-750-0566 or download a form here.  (See below for Christmas Returns). You may also request a Return Authorization by emailing us at [email protected].  Please include the invoice number(s) in which the product(s) were billed and the number of books you would like to return.  A valid RA number will be emailed back to you promptly.  If you do not have access to email, please call us to receive your RA number, or fax a request to 978-750-0572.
  5. Return the items listed on the form to:  SANTORELLA PUBLICATIONS RETURNS, 24 Water Street (Rear), Danvers, MA 01923.  Absolutely no returns will be credited if not accompanied by a completed RA form with a valid RA number, or other written approval from our Returns Department.  All return shipping charges are the responsibility of the customer.
  6. We highly recommend using a traceable shipping method with a tracking number.  Items lost or damaged in transit are the sole responsibility of the shipper.  We will be happy to retain damaged parcels for your carrier to pick up if you choose to file a claim with the carrier.  Santorella Publications assumes no responsibility whatsoever for items which do not arrive, or arrive in damaged condition.
  7. For Christmas Returns, you may return UP TO ONE-HALF of the merchandise total of items purchased in the CURRENT CHRISTMAS DEALER SEASON, which begins on September 1st and ends on November 30th.  Items purchased on or after December 1st are NOT RETURNABLE.  CHRISTMAS SHEETS ARE NON-RETURNABLE.  You must request a Christmas Return Authorization on or before the last weekday in January and your return must be received by our Warehouse no later than the date on your approved Return Authorization email.  Send your return request to [email protected] with the items listed you wish to return.  You will receive a return email with your authorization.
  9. Items returned outside of the date range specified above, or without a valid Return Authorization will not be returned to you or credited.  Merchandise not received in reasonable resalable condition may not be accepted or credited at the sole discretion of our Warehouse Manager.
  10. For all returns, we reserve the right to limit or refuse returns from customers who have a history of excessive returns, or returned merchandise received in poor condition as a result of poor packaging or lack of reasonable care, as determined in the sole discretion of our Warehouse Manager.
  11. For approved returns received and accepted, a credit will be placed on your account for the authorized items upon receipt.  We do not issue refund checks, however, you will receive full credit for the items returned in a manner specified above.  Unused credits expire one year from the date of issue.