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Home>Dealer Trade Policies>Terms, Discounts, Policies & Returns

Terms, Discounts, Policies & Returns

  1. The acceptance, by you, of any shipment of merchandise from Santorella Publications, Ltd., shall constitute your express acceptance of these Terms and Conditions, including our Return Policy, as outlined below..
  2. To download a New Dealer Application, please CLICK HERE.
  3. "A" Dealers receive a 50% daily discount on all orders. An "A" dealer is any account in Good Standing which has purchased $2,000 in net product value during the previous 12 months AND is on our New Product Review program.  An "A" dealer has the ability to return non-defective product in resalable condition within 180 days of the invoice date with Return Authorization subject to our return policy below (Christmas orders are subject to our Christmas return policy stated below).  Customers who cancel their New Product Review subscription will revert to a daily discount in the "B" Dealer or "C" Dealer category reflective of their purchase level, as indicated the paragraphs below.
  4. "B" Dealers receive a 45% daily discount on all orders.  A "B" dealer is any account in Good Standing that has purchased between $500 and $2,000 in net product value during the previous 12 months or any Dealer on prepaid terms with a valid credit card on file. Dealers who have purchased over $2000 in net product value during the previous 12 months, but choose NOT to participate in our New Product Review Program also fall into this category.  Dealers electing to participate in our New Product Review Program will automatically receive a 45% off Daily Discount regardless of their annual purchase quantities, so long as they continue on the program.  Non-defective product may be returned in resalable condition within 90 days from the invoice date with Return Authorization subject to our return policy below (Christmas orders are subject to our Christmas return policy stated below).
  5. "C" dealers receive a 40% daily discount on all orders.  A "C" dealer is any Dealer that does not qualify as an "A" or "B" dealer.  Non-defective product may be returned in resalable condition within 60 days from the invoice date with Return Authorization subject to our return policy below (Christmas orders are subject to our Christmas return policy stated below).
  6. A "Dealer" shall be defined as any physical or online retail establishment which sells a full line or specialty line of music books and sheet music to retail customers.  Establishments which provide only music lessons, music teachers, and libraries or bookstores are not considered Dealers, but may qualify for a courtesy discount.  We will accept returns received in acceptable condition from these type of customers within 60 days from the date of the original invoice.  Please call us at 978-750-0566 to discuss your situation.
  7. Any order placed by phone, fax, email, or postal mail with or without a purchase order number, by any person employed or acting on behalf of a Dealer, shall constitute an official purchase order and promise to pay, as well as express acceptance of these Policies and Terms.
  8. All shipping charges will be PREPAID and billed to you on your invoice.  If you wish to have your order shipped freight collect, you must provide a UPS ACCOUNT NUMBER on your PO.  WE DO NOT SHIP FED-EX.  Any POs with Fed-Ex Freight Collect shipping terms will be shipped UPS PREPAID and billed to you.
  9. We will ship via Media Mail at the customer's request only.  We will provide tracking information upon request, but please be advised that since media mail is subject to inspection, we cannot be responsible for any contents that arrive damaged or missing, or if the shipment fails to arrive in a timely manner, or fails to arrive at all.
  10. Accounts are considered to be in "Good Standing" when there is no outstanding invoice which is more than 60 days past due.  Additionally, accounts submitted for collections are not considered to be in "Good Standing." 
  11. Accounts in Good Standing with no previous credit issues are shipped Net 30, unless credit history dictates otherwise. Special dating may be extended on a case by case basis.  Your first order with us as a new dealer must be prepaid.  Accounts with previous collections history will be required to prepay orders with a valid credit card on file, or be on COD terms.  Such accounts may be placed back on Net 30 Terms, at our discretion, with sufficient order and payment history.  Any Dealer who refuses a COD shipment on any valid order (as defined in paragraph 7, above) will be required to prepay all future orders with a valid credit card on file and must reimburse us for the shipping and COD charges on the refused order before any new order is accepted.
  12. All payments must be made in US Funds.  All payments by check must drawn from a US account with a US routing number.  Absolutely no other check payments will be accepted.  Customers outside the US are encouraged to make payment using a credit card.
  13. A six piece minimum on all orders is strictly enforced to receive a daily discount.  Dealers in good standing ordering less than 6 pieces may receive a courtesy discount of 30% off, however, since minimum shipping charges apply, Dealers are strongly urged to place orders of at least 6 pieces.
  14. We reserve the right to require any past due balance to be paid prior to shipping any new order.
  15. Shipping charges are added to all orders unless you have Freight Collect Terms with a valid UPS account number on file.
  16. Past due balances may be subject to a finance charge (also called a "Late Fee," or "Service Charge") at the rate of 2% per month, each month for the past due balance.  Declined credit card transactions are subject to a $5.00 "Declined Credit Card Processing Fee."  While we are known for our compassion and willingness to work with customers with past due balances on an individual basis, accounts may be submitted for level 1 and/or level 2 collections when any balance is more than 90 days past due.  An additional collection fee of $50 or 5% of the unpaid balance (whichever is greater) may be added to any balance due for each of the two levels of collections each time your account is submitted for collections.  Open communications and faithful adherence to an agreed upon payment schedule typically can prevent the necessity of forwarding an account to collections.


  1. Returns will only be accepted from accounts in good standing within 60 days or within the time frames specified above, whichever is greater.
  2. Sheets and our deeply discounted packages known as "Quick Hit Specials" are non-returnable.  Damaged Merchandise is non-returnable, except if it is received by you in damaged condition and reported in a timely fashion as indicated below.  Returns are not accepted for accounts in collections.
  3. For defective merchandise or damaged merchandise, a Return Authorization (RA) must be requested within 7 days of the date of receipt of the shipment, unless the defect is concealed (as in mis-numbered pages).  In such case, please request the RA immediately upon discovering the concealed defect.
  4. For non-Christmas Returns only, request your RA form by calling us at 978-750-0566 or download a form here.  (See below for Christmas Returns). You may also request a Return Authorization by emailing us at [email protected].  Please include the invoice number(s) in which the product(s) were billed and the number of books you would like to return.  A valid RA number will be emailed back to you promptly.  If you do not have access to email, please call us to receive your RA number, or fax a request to 978-750-0572.
  5. Return the items listed on the form to:  SANTORELLA PUBLICATIONS RETURNS, 24 Water Street (Rear), Danvers, MA 01923.  Absolutely no returns will be credited if not accompanied by a completed RA form with a valid RA number, or other written approval from our Returns Department.  All return shipping charges are the responsibility of the customer.
  6. We highly recommend using a traceable shipping method with a tracking number.  Items lost or damaged in transit are the sole responsibility of the shipper.  We will be happy to retain damaged parcels for your carrier to pick up if you choose to file a claim with the carrier.  Santorella Publications assumes no responsibility whatsoever for items which do not arrive, or arrive in damaged condition.
  7. For Christmas Returns, you may return UP TO ONE-HALF of the merchandise total of items purchased in the CURRENT CHRISTMAS DEALER SEASON, which begins on September 1st and ends on November 30th.  Items purchased on or after December 1st are NOT RETURNABLE.  CHRISTMAS SHEETS ARE NON-RETURNABLE.  You must request a Christmas Return Authorization on or before the last weekday in January and your return must be received by our Warehouse no later than the date on your approved Return Authorization email.  Send your return request to [email protected] with the items listed you wish to return.  You will receive a return email with your authorization.
  9. Items returned outside of the date range specified above, or without a valid Return Authorization will not be returned to you or credited.  Merchandise not received in reasonable resalable condition may not be accepted or credited at the sole discretion of our Warehouse Manager.
  10. For all returns, we reserve the right to limit or refuse returns from customers who have a history of excessive returns, or returned merchandise received in poor condition as a result of poor packaging or lack of reasonable care, as determined in the sole discretion of our Warehouse Manager.
  11. For approved returns received and accepted, a credit will be placed on your account for the authorized items upon receipt.  We do not issue refund checks, however, you will receive full credit for the items returned in a manner specified above.  Unused credits expire one year from the date of issue.
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